Safeguarding and accessibility — working draft

The service must remain usable without voice or AI and must provide human escalation when a Journey presents safety, vulnerability, harassment or exploitation concerns.

Legal review required · not production terms

Before matching

Production onboarding needs age/eligibility rules, identity-check status, conduct commitments and clear support routes.

Trust evidence is vendor-neutral and time-bound.
The platform stores verification status and provenance, not public identity documents.
High-risk or unclear cases remain unavailable pending human review.

During a Journey

Both people can stop work, report conduct and preserve relevant evidence without completing the commercial flow.

Voice cannot waive safeguards or accept an agreement.
Private context remains inside its explicit sharing grant.
Emergency services and specialist safeguarding support are outside Lucide's role.

Accessible operation

Keyboard, text, captions, focus, reduced motion and understandable errors are first-class operating paths.

Speech input and output have separate availability states.
Consequential screens need time and a visible confirmation.
A production accessibility statement needs tested limitations and a contact route.

These official links are starting points for professional review, not an assertion that the working draft is legally complete or suitable for the final operating entity.